Terms & Conditions

1. Who we are

AI FTW is [ENTITY TYPE, e.g. a partnership firm or private limited company], with its registered address at [REGISTERED ADDRESS]. "We" and "us" mean AI FTW. "You" means the business that hires us, or anyone using this website.

2. What we do

We build WhatsApp bots, custom AI tools, process automation and websites, with SEO where agreed. What we will deliver for you is set out in your quote: the deliverables, the price and the timeline. Anything not in the quote is not included.

3. Quotes

Each quote is a fixed price for a fixed scope. It is valid for [QUOTE VALIDITY, e.g. 30 days] from the date we send it. Prices are in Indian rupees and exclusive of GST, which is added at the applicable rate [CONFIRM GST REGISTRATION].

4. Payment

• An advance of [ADVANCE PERCENTAGE, e.g. 50%] of the quoted price is due before work starts.
• The balance is due [BALANCE TRIGGER, e.g. on launch, before handover].
• Invoices are payable within [PAYMENT TERMS, e.g. 7 days] of issue.

If a payment is late, we may pause work until it is made. Timelines move by the length of the pause.

5. Scope and changes

The price and date in your quote hold as long as the scope does. If you ask for something outside it, we will quote it separately, and the work starts only once you approve that quote in writing. Email or WhatsApp counts as writing.

6. Revisions

Two rounds of revisions are included. A round is one consolidated list of changes you send us, within the agreed scope, which we then make. Further rounds, or changes that go beyond the agreed scope, are charged at [HOURLY OR PER-ROUND RATE].

7. What we need from you

• Content: text, images, logos and product details, supplied when the project plan says they are needed.
• Access: logins to the systems we are connecting, such as your CRM, spreadsheets, accounting software or WhatsApp Business account.
• Feedback: replies to review requests within [FEEDBACK WINDOW, e.g. 5 working days].

You confirm that you own, or have permission to use, everything you give us, and that using it will not infringe anyone else's rights. If content, access or feedback arrives late, the launch date moves by the same amount.

8. Ownership

Once you have paid in full, you own the final deliverables we build for you, including the custom code and designs. Until then, they remain ours, and you may not use them in production.

Some parts of what we build rely on open-source or third-party components. These stay under their own licences, which allow you to use them as part of your deliverable. We keep the right to reuse our general know-how, tools and techniques, but never your confidential information.

Unless you ask us not to, we may show the finished work in our portfolio.

9. Third-party services

Most projects depend on services run by other companies, such as the WhatsApp Business Platform, AI model providers, automation tools, domain registrars and web hosting. Unless your quote says otherwise, you pay for these directly, and their costs are separate from our price.

Their own terms apply to your use of them. We are not responsible for their outages, price changes, policy changes or decisions to suspend an account, though we will help you respond if one of them affects your project.

10. Confidentiality

We both keep each other's confidential information private: business data, customer data, credentials, pricing and anything marked or clearly meant to be confidential. We use it only for the project and share it only with people who need it. This does not cover information that is already public, or that the law requires one of us to disclose. This duty continues after the project ends.

11. After launch

If something we built does not work as agreed, tell us within [WARRANTY PERIOD, e.g. 30 days] of launch and we will fix it at no charge. After that, and for new features, support and maintenance are available under a separate agreement.

12. Limitation of liability

Our total liability to you for any project is limited to the amount you have paid us for that project. We are not liable for indirect or consequential losses, such as lost profits, lost data or business interruption, or for failures of third-party services. Nothing in these terms limits any liability that cannot be limited under Indian law.

13. Ending a project

Either of us can end a project with [NOTICE PERIOD, e.g. 7 days] written notice. You pay for the work done up to that date, and the advance is kept to the extent it covers that work. Once paid, you own the work completed so far. Either of us can end a project immediately if the other seriously breaches these terms and does not put it right within [CURE PERIOD, e.g. 14 days] of being asked.

14. Using this website

The content on this website is general information about our services. It is not an offer, and it does not form a contract. We try to keep the website available and accurate, but cannot promise it will always be either.

15. Complaints

If you have a complaint, email our grievance officer, [GRIEVANCE OFFICER'S NAME], at ftw.ai719@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

16. Governing law and jurisdiction

These terms are governed by the laws of India. If a dispute arises, we will first try to settle it in good faith. If that fails, the courts at [CITY] have exclusive jurisdiction.

17. Changes to these terms

We may update these terms from time to time, and the date at the top shows when they last changed. The version in force when you accepted your quote applies to that project.